Refund & warranty policy

If we can't deliver

If your payment is confirmed but we cannot deliver your product, we will offer a replacement or a refund to your original payment method.

Codes and links already delivered

Digital codes and links usually cannot be returned once they have been shown or used. If a delivered item does not work, contact us with your order number and we will look into it.

Warranty

Some products include a warranty period, shown on the product page. Warranty does not apply where none is stated.

How to ask for help

Contact support with your order number, a description of the problem and any screenshots. Refunds are reviewed by our team and paid back through the payment provider.

Payment problems

• If you were charged but your order still shows "Awaiting payment", don't pay again. Open your order page and wait a few minutes, or contact us with your order number.
• If you were accidentally charged twice for the same order, the extra payment is flagged automatically and refunded after review.

How refunds are paid

Approved refunds go back to the card or account you paid with, in Naira. How long it takes to reach you depends on your bank. We'll show the refund status on your order page.

When a refund may be refused

• The code or account was delivered, worked, and has been used.
• The problem was caused by breaking the product provider's own rules.
• The request is made after any warranty period shown on the product page.